Deal identity and status
Confirm the Deal File identifies the relevant vehicle, customer, dealership, responsible staff and current status. Check that duplicate or abandoned records are handled under an agreed process.
Expected documents
Review whether the configured requirements for this deal type are present, correctly categorised, legible and associated with the right customer and vehicle.
- Order and sales documentation
- Vehicle and part-exchange evidence
- Finance or insurance documents where applicable
- Relevant identity or eligibility evidence
- Handover, invoice and customer communication records
Process and customer context
Check that required reviews, disclosures, support needs, decisions and exceptions are evidenced in the appropriate place. Do not assume the presence of a signed form proves the quality of the customer outcome.
Actions and exceptions
Confirm missing items have an owner and due date, material exceptions were escalated, and the Deal File was not marked complete simply to remove it from a report.
Access, retention and closure
Confirm access is appropriate, sensitive data follows the dealership's controlled retention approach and final closure or archive has the required approval. Record the review and any corrective action.
See Deal File management features