Knowledge Centre / FCA & Dealer Compliance
Connect dealership records with FCA expectations
Motor dealers carrying on regulated consumer credit activities need the appropriate permissions and must understand the rules applying to their business. These resources explain where structured records can support evidence without presenting software as a substitute for compliance expertise.
01
Consumer outcomes need evidence
The FCA says firms should assess, test, understand and evidence the outcomes customers receive. Firms decide the relevant data and records for their role, customer base and products.
02
The end-to-end journey matters
FCA material for motor dealer applicants asks firms to set out the customer journey, risks, controls and how they will deliver consistently good outcomes. Deal File evidence should make that process easier to demonstrate.
03
Use primary sources
Regulatory details change. Follow the linked FCA Handbook and FCA guidance, confirm how it applies to your permissions and seek qualified advice where necessary.
Visit the FCA motor dealers guidanceNext step
Put better Deal File practice into action
Explore the relevant Auto eDocs capabilities or book a demonstration focused on your dealership process.
